Help
SUPPORT
Questions about a booking, a ticket, or your account? We're here to help.
Contact Us
Email us and we'll get back to you, usually within a day. Include the email on your XTRY account and, for a booking or ticket, the gym or event name and date.
Or write to us directly at contact@xtry.pro
In the app, you can also open a ticket from Profile → Help & support.
Frequently Asked Questions
How do I book a training session?
Open a verified gym in the XTRY app or on xtry.pro, pick a package (a drop-in, a class pack, or a monthly pass), and send your request. The gym has 48 hours to approve it. You're only charged once the gym approves; until then the amount is just held on your card, and the hold is released automatically if the gym declines or the 48 hours run out. Once confirmed, show the QR code on your booking at the front desk.
Can I cancel a booking or get a refund?
Each gym sets its own cancellation policy, which is shown before you book. Where a refund is due under that policy or applicable law, it is issued through XTRY to your original payment method. If something went wrong with a booking, email us and we'll help.
How do event tickets and refunds work?
Tickets bought in XTRY are issued by the event organizer, and XTRY processes the payment through Stripe on the organizer's behalf. Admission, changes, and refunds follow the organizer's policy shown on the event. Some events link out to the organizer's or a third-party ticketing website instead; those purchases happen outside XTRY, so contact that seller for changes or refunds.
How do I delete my account?
In the XTRY app, open the Profile tab, scroll to the bottom, tap Delete Account, and confirm. This permanently deletes your account and personal data, except records we must keep by law (such as payment and tax records). If you signed in with Apple, we also revoke XTRY's Sign in with Apple access. Can't open the app? Email contact@xtry.pro from the address on your account and we'll delete it for you.
How do I report a review or block a user?
Tap the ••• menu on any review and choose Report review, or Block the author so you no longer see their reviews. XTRY has zero tolerance for objectionable content and abusive users: we review every report within 24 hours, remove content that breaks our Terms of Service, and suspend or ban the accounts that post it.
I run a gym or organization. Where do I get help?
Owners can find guides on verification, payouts, and bookings under Help & support in the app or in their account. Listing and payout terms are in our Business Terms.
Legal
Read our Terms of Service and Privacy Policy to learn how XTRY works and how we handle your data.